Privacy Policy

Privacy Policy | Find a Trainer Melbourne

Privacy Policy

Privacy Policy (Find a Trainer Melbourne)

Last updated: 1 January 2026

This Privacy Policy explains how Find a Trainer Melbourne (Find My PT) (“we”, “us”, “our”) collects, uses, discloses and stores personal information when you use our website https://findatrainermelbourne.com.au (“Site”), including our fitness marketplace, listings, forum/community features (if enabled), and award/certificate verification pages.

We aim to handle personal information in an open and transparent way consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1) Who we are

  • Business name: Find a Trainer Melbourne (Find My PT)
  • Website: https://findatrainermelbourne.com.au/
  • Contact email: support@findatrainermelbourne.com.au
  • Address: 1 Collins Street, Melbourne VIC 3000, Australia

2) What personal information we collect

The types of personal information we may collect include the following.

A) Visitors (general browsing)

  • Device and usage data (such as IP address, browser type, pages visited, referral URLs, timestamps).
  • Approximate location (inferred from IP address).
  • Cookie identifiers and similar tracking technologies.

B) Accounts (“My Account”)

  • Name, email address, username, and password (stored in encrypted/hashed form where applicable).
  • Account preferences and activity history (for example: saved items, messages, submissions, and moderation actions where relevant).

C) Listings and marketplace submissions

  • Trainer/business name and contact details (email, phone), suburb/location, and services offered.
  • Qualifications/credentials you provide.
  • Photos, bio/about text, social links, website links.
  • Any other information you choose to publish in your listing.

D) Enquiries, “Free Consultation”, and support requests

  • Name, email, phone (if provided), enquiry content, and any attachments you send.

E) Forum/community content (if enabled)

  • Username, profile details, posts, comments, and messages (where applicable).

F) Awards and certificate verification

  • Information displayed on verification pages (for example: winner name/business name, certificate ID, award category, and status) where relevant to the program.

G) Payments (only if you purchase paid products/services)

  • Billing contact details and transaction metadata (for example: amount, date/time, and purchase description).
  • We do not store full card details. Payments are processed by our third-party payment provider(s) (for example: Stripe, PayPal, or another provider used from time to time).

Sensitive information

Please do not submit sensitive information (for example: health information) through public fields such as listings, reviews, or forum posts. If you choose to include sensitive information in your enquiry, you consent to us handling it to respond to you.

3) How we collect personal information

We may collect personal information in the following ways:

  • Directly from you when you submit a form, create an account, create a listing, post in the forum, or contact support.
  • Automatically via cookies and similar technologies when you browse the Site.
  • From third parties you authorise (for example, social login providers), if we enable those features.

4) Why we collect and use personal information

We use personal information to:

  • Provide and operate our Site, marketplace, accounts, and community features.
  • Publish and manage listings and directory pages.
  • Respond to enquiries, consultations, and support requests.
  • Administer awards and certificate verification pages.
  • Improve the Site (analytics, troubleshooting, performance, and security).
  • Prevent fraud, abuse, and spam, and protect our users and systems.
  • Send service messages (for example: account notices and policy updates).
  • Send marketing communications where permitted (see “Direct marketing” below).

5) When we disclose personal information to others

We may disclose personal information to:

  • Service providers who help us run the Site (for example: website hosting, email delivery, analytics, security, spam prevention, form tools, backups, customer support, and website development).
  • Payment processors (if you purchase something) to process transactions.
  • Professional advisers (legal, accounting, insurers) where necessary.
  • Authorities where required or authorised by law, or to protect rights and safety.

We do not sell personal information.

6) Overseas disclosure

Some service providers may store or process data outside Australia (for example, in the United States or other regions). Where we use overseas providers, we take reasonable steps to ensure appropriate safeguards are in place.

7) Public information (listings, profiles, reviews, forum)

If you create a listing, leave a review, or post in community areas (if enabled), the information you submit may be publicly visible. This can include your business name, suburb, services, bio, photos, and any contact details you choose to display.

You should not post sensitive information in public fields.

8) Direct marketing

We may send marketing messages (for example: updates about listings, promotions, or awards) where you have consented or where otherwise permitted by law. You can opt out at any time by using the unsubscribe link in the message or contacting us.

9) Cookies, analytics and tracking technologies

We may use cookies and similar technologies to:

  • Keep you logged in and maintain sessions.
  • Remember preferences.
  • Measure Site traffic and performance.
  • Improve relevance of content and detect misuse.

Some analytics and advertising tools may use tracking technologies (including pixels) to measure conversions or usage patterns. You can control cookies through your browser settings and, where available, any cookie controls we provide.

WordPress cookie details (common scenarios)

  • Comments cookies: If you leave a comment you may opt-in to saving your name, email address and website in cookies. These are for your convenience so you do not have to fill in your details again. These cookies usually last for one year.
  • Login cookies: If you visit the login page, we may set a temporary cookie to determine if your browser accepts cookies. When you log in, we may set cookies to save your login information and screen display choices. Login cookies typically last for two days, and screen options cookies typically last for a year. If you select “Remember Me”, your login may persist for two weeks. If you log out, login cookies are removed.
  • Editing cookies: If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It typically expires after 1 day.

10) Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include access controls, encryption where appropriate, monitoring, and secure hosting practices.

We keep personal information only as long as needed for the purposes described in this policy, unless we are required by law to retain it longer.

Image uploads

If you upload images to the Site, avoid uploading images with embedded location data (EXIF GPS). Visitors to the Site can download and extract location data from images.

11) Accessing and correcting your information

You can request access to, or correction of, the personal information we hold about you by contacting us (details below). We may need to verify your identity before processing your request.

12) Complaints

If you have a privacy complaint, contact us first and we will try to resolve it promptly.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/.

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.

14) Contact us

  • Email: support@findatrainermelbourne.com.au
  • Postal address: 1 Collins Street, Melbourne VIC 3000

Additional site features (comments, embedded content, and platform services)

Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Embedded content from other websites

Pages on this Site may include embedded content (for example: videos, images, articles). Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who we share your data with (specific examples)

  • Password resets: If you request a password reset, your IP address may be included in the reset email.
  • Spam detection: Visitor comments may be checked through an automated spam detection service.

How long we retain your data

  • Comments: If you leave a comment, the comment and its metadata may be retained indefinitely. This is so we can recognise and approve follow-up comments automatically instead of holding them for moderation.
  • Registered users: If you register on the Site, we store the personal information you provide in your user profile. Users can see, edit, or delete their personal information at any time (except they may not be able to change their username). Site administrators can also see and edit that information.

What rights you have over your data

If you have an account on this Site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Some providers involved in delivering Site functionality may process data outside Australia (see “Overseas disclosure” above).

Optional: service provider transparency (recommended)

For best transparency, list the key third-party tools you use (if any) here (for example: hosting provider, analytics, email marketing provider, spam prevention, reCAPTCHA, payment processor). If you do not use a category, remove it.

  • Hosting: WordPress
  • Analytics: Google Analytics
  • Email/newsletters: Mailchimp
  • Spam prevention / security: Hostinger provides built‑in email spam filtering and security measures
  • Payments: Free Platform for Personal Trainers